Politique d'expédition
5.3. Delivery times and shipping methods
MONTAIGNE MARKET offers several shipping methods depending of the delivery address:
- Colissimo (Tracked Colissimo): For delivery in France (including DOM-TOM) by parcel with a tracking number (see section 5.2 above).
- DHL,UPS and UPS: For delivery in France, Europe and internationally (America and Rest of World), by parcel with a tracking number (see section 5.2 above).
Parcels are shipped within 7 working days in France (Colissimo), 7 working days in Europe (DHL,Fedex and UPS) and 10 working days internationally (DHL,Fedex and UPS), following the date of shipment.
If the Buyer is not present during the presentation of the parcel to the delivery address, a form is placed by the Carrier in the letterbox of the recipient to say that the parcel is awaiting dispatch. If the parcel is delivered by Colissimo, the Buyer provided with proper identification, must go at the post office indicated on the form, within two (2) weeks, to collect its parcel. In case of delivery by DHL,FedEx or by UPS, the Buyer must contact DHL,FedEx or UPS to arrange a new appointment because the parcel must be delivered by hand.
Upon delivery of the Product, the Buyer must unpack the Product in presence of the Carrier. It must then verify the conformity of the goods delivered in the presence of the carrier before signing the delivery. If there is an anomaly concerning the delivery (damaged packaging, missing items, damaged or broken items), the Buyer shall state its reserves as detailed handwritten comments dated, explicit and accompanied by his signature on the delivery co- signed by the Carrier.
Then the buyer must refuse the package. It must then submit its claims to MONTAIGNE MARKET same day delivery by the site’s contact form available in their customer account. Any claim made outside this period may be rejected without recourse for the buyer.
In the event the Buyer has not been able to get his package, it will be returned to the warehouses MONTAIGNE MARKET. MONTAIGNE MARKET then propose it to the Buyer reship the order again after paying new shipping fees. If the Buyer doesn’t want to be reshipped, he will be refunded only the product price but not the shipping fees (sending and return).
In accordance with the legal framework in force, in the case of non-conformity of the Product and/or a hidden defect, the Buyer benefits from a statutory warranty of conformity under the legal conditions provided for in articles L.217-4 et seq of the French Consumer Code, a statutory warranty against hidden defects under the conditions provided for in Article 1641 of the French Civil Code and all other warranties in force (Cf. Article 8 – Statutory Warranties below)
5.4. Lost parcel
If, within 5 working days after the application of shipping his order, the Buyer has not received his parcel (or a notice of passage, or an accurate information via the online tracking of the parcel), it must return to his post office (for Colissimo), or contact DHL,FedEx or UPS in case of delivery by this carrier, with the tracking number available in its client account and in the confirmation email that was sent during the development of the shipping parcel.
If the Carrier has no trace of the parcel, the Buyer must contact as soon as possible MONTAIGNE MARKET’s Customer Service.
MONTAIGNE MARKET’s Customer Service will open an investigation with the carrier. The Buyer will receive an email explaining that an investigation was initiated and that the response times vary between 10 and 15 days after the initiation of this investigation. If the parcel is found, it will be immediately returned to the Buyer. If the parcel is considered lost, MONTAIGNE MARKET will refund the full amount of the order within 14 days as from the end of the investigation.
5.5. Customs duties
All orders placed through the Website for delivery may be subject to taxes and customs duties at the destination point. Such customs duties and taxes due on delivery of a Product are borne by the Buyer, who assumes the payment obligation. MONTAIGNE MARKET is not obligated to verify and inform the Buyer of any applicable customs duties or taxes. The Buyer should check with competent authorities of his country to know what customs duties or taxes are applicable.
